Refund policy

Return & Refund Policy

The Toy Story

At The Toy Story, we want every customer to have a happy and hassle-free shopping experience. If there is an issue with your order, we are here to help.

Return Eligibility

  • Returns can be requested within 7 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging.

  • Products that have been used, opened, damaged, or are missing original packaging may not be accepted.

  • Customized or specially prepared items may not be eligible for return.

Wrong or Damaged Items

If you receive a wrong, damaged, or defective product, please contact us as soon as possible. We may request photos or videos to verify the issue and arrange a suitable solution.

Refunds

After receiving and inspecting the returned item, we will confirm whether it qualifies for a refund or replacement. Approved refunds will be processed through the original payment method where possible.

Return shipping costs may apply unless the item received was incorrect, damaged, or defective.

For assistance, please contact us with your order number and details of the issue.